FAQ

Ordering & Payments

• Why isn't my payment going through?
  Ensure your billing ZIP code matches the card’s registration. Also, orders must be over $0.50 to process.

• When will I be charged?
  Your card is charged immediately at purchase. (They don’t store payment info for security) 

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📦 Shipping & Tracking

• How long before my order ships?
  Processing takes 1–4 business days, then shipping depends on location.

• How do I track my order?
  You'll get a separate email with a tracking number. Check your spam/promotions folder. Or log into your account and view order status.

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🔁 Returns, Exchanges & Refunds

Eligible Items & Timeframe

• Most items are guaranteed for 30 days after purchase.

• Items must be returned unwashed, unworn, with tags, and originally bought from UrbanVibe.

Fees & Refund Timing

• Mail returns: $8 processing fee deducted from your refund.

• Returns Bar drop-offs: $4 fee.

• Exchanges: No processing fee.

• Refund is issued after the first carrier scan and may take 3–5 business days to appear on your payment method.

Damaged or Incorrect Items

• For damaged or incorrect goods, email Customer Experience with a photo and your order number so they can assist.

Self‑Ship Returns

• You can ship items back yourself (instead of using their prepaid label). Include a note with your full name, order number, and whether you want store credit or a refund.

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📌 Quick FAQ Summary